Maintenance can feel like a game of telephone. You have a lot of people passing information. The tenants, Property Management Team, Owners, and Maintenance crew all have a part in the maintenance process. How can you make it as stress-free and hands-off as possible as the owner?
The maintenance coordinator is trained to ask simple solution questions. What has been checked, and what can be fixed without sending someone else out? Every home has its own glitches that can cause issues in the future. Explaining those things to the coordinator can help solve issues and create simple solutions. The information gathered in these steps is taken to the vendors to give them an idea of what needs to be done.
Property Management teams have tried and tested vendors working for their team. Vendors often search out any company that can bring them clients, because of this, property management companies are able to vet and try out different vendors and find deals that also follow quality. They will not be the cheapest, but also should not be the most expensive. They are also required to provide information that can prove that they are qualified for the job. There will be others who are cheaper, but you can rest easy knowing things will be taken care of by the correct professional for the job.
Coordination is an extremely important part of the maintenance process. How will the vendor enter the property? What pictures does the vendor need before? What information is pertinent for the job? When maintenance is run through a Property Management team, they are able to take on the coordinating and answering of all questions from the vendor, tenant, and owner. There is one main point of contact. This makes the process go as smoothly as possible. When the owner decides to send their own vendor, all these questions and all the coordinating are done through the owner as well.
Once the problem has been identified, vendors can send a quote and wait for approval for action. To make things go quickly, it is suggested to set a range of what would be okay to approve on the spot. This way, there is no in-between from the time the quote is given to the time the vendor can get started. Most times, the vendor is ready to get started then and there to have things finished as quickly as they can for the tenant. This can create a happier environment for the tenant and increases the likelihood that the tenant will stay at the time of their renewal. Keeping a tenant happy can save you future vacancy costs. Maintenance tends to be a frustrating high point for tenants; addressing them in a timely manner can solve future problems and frustrations.
Maintenance does not have to be time-consuming and frustrating. Things can be taken care of in a timely manner as the correct steps are taken, and having one main point of contact helps in that process. There can be fewer phone calls and urgent needs for replies when price ranges are given in advance. Hero Property Management is here to help. Reach out now for a free consultation at (801) 845-4390 or at our website, rentinghero.com.